A global news publisher's critical reader journeys of sign in, sign out, homepage, and paywall were checked by hand every half hour, around the clock, and logged in a spreadsheet.
Every 30 minutes, on every shift, someone signed in, signed out, loaded the homepage, and hit the paywall, then logged the result in a spreadsheet. Roughly 240 person-hours a month of skilled operations time, spent confirming that things were still fine.
And the coverage still had holes. A paywall failure one minute after a check could sit undetected for another 29, on flows that directly gate subscription revenue.
Synthetic monitors that behave like a reader, and only speak up when something breaks.
The monitors don't just ping a server. They sign in, sign out, load the homepage, and trigger the paywall exactly as a reader would.
Checks run around the clock at a cadence no human shift could sustain, shrinking the window a failure can hide in.
No green-tick noise, no log to maintain. The team hears about it when a journey breaks, and only then.
The manual log is gone. The monitoring history is captured automatically, as a by-product of the checks themselves.
Login pages get redesigned, paywalls get re-tuned, and synthetic checks that nobody maintains start failing for the wrong reasons, or worse, passing for the wrong reasons. We keep the journeys current as the site evolves. That's the difference between a script and a service.
A 30 minute scoping call. No pitch deck, no obligation. Just an honest answer on whether we can fix it.
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